Terms of use

We use cookies and similar tracking technologies to enhance your experience on our website and application. Cookies help us recognise you as a returning user, maintain session security, analyse usage patterns, and deliver relevant content. We use the following types of cookies:

• Essential cookies: necessary for the operation of our Services
• Analytics cookies: to understand how users interact with our platform (e.g. Google Analytics)
• Marketing cookies: to show you relevant advertising, where you have consented

You may adjust your cookie preferences at any time via the cookie settings banner on our website or through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Access controls and multi-factor authentication for internal systems
• Regular security assessments and penetration testing
• Staff training on data protection and privacy obligations

While we take every reasonable precaution, no method of transmission over the internet is entirely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of data:

• Account and order data: retained for the duration of your account and for 7 years thereafter in accordance with Australian tax and consumer law obligations

Upon expiry of the applicable retention period, we will securely delete or anonymise your personal information.

Depending on your location, you may have the following rights in relation to your personal information:

• Access: to request a copy of the personal information we hold about you
• Correction: to request that we correct inaccurate or incomplete information
• Deletion: to request that we delete your personal information, subject to applicable legal obligations
• Restriction: to request that we restrict the processing of your data in certain circumstances
• Portability: to receive your data in a structured, machine-readable format (where applicable)
• Objection: to object to certain types of processing, including direct marketing
• Withdrawal of consent: to withdraw consent for the processing of sensitive health data at any time

To exercise any of these rights, please contact us at privacy@options2exit.com. We will respond to your request within 30 days.

Our website and application may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. We will notify you of material changes via email or a prominent notice on our website at least 14 days before the changes take effect. Your continued use of our Services after the effective date constitutes your acceptance of the updated policy. The current version will always be available at options2exit.com/privacy.